Onsite Recovery FAQ

Asset Recovery & Repossession

Answers to common questions about our recovery process, services, and how we work with our clients.

Onsite Recovery LLC

Frequently Asked Questions

For Lenders & Clients

Who do you work with?

We partner with lenders, banks, credit unions, dealerships, and financial institutions. Our services support both small portfolios and large-scale recovery operations, ensuring reliable and professional asset recovery across Texas.

What areas do you service?

We service San Antonio, Austin, New Braunfels, Seguin, Floresville, Jourdanton, Pleasanton, Buda, Kyle, Georgetown, Round Rock, and surrounding areas.

How quickly can you initiate recovery?

We can typically initiate recovery within hours of assignment, depending on location and case details. Our team operates with urgency to secure collateral quickly while maintaining full compliance and professionalism.

Are you compliant with regulations?

Yes. Onsite Recovery LLC is fully licensed and insured and operates in strict compliance with Texas state laws and industry regulations. We follow all legal guidelines to protect both our clients and borrowers.

How are updates provided?

We provide real-time updates through our reporting system, including status changes, photos, and recovery details. Clients can expect clear communication from assignment to completion.

Are you licensed and insured?

Yes. Onsite Recovery LLC is fully licensed and insured, ensuring every recovery is handled in compliance with all applicable laws and industry standards.

How do we assign an account?

Accounts can be assigned via our secure online portal, direct integration with platforms like RDN, or by email/direct communication with our team. The goal is to make onboarding fast and simple.

How do you handle borrower interactions?

All borrower interactions are handled with professionalism, respect, and compliance. Our agents are trained to de-escalate situations and represent our clients with integrity at all times.

Borrower / Redemption Questions

How do I schedule an appointment?

To schedule an appointment, call us at (210) 744-0238 or submit a request via our contact page.

How do I retrieve personal belongings?

Borrowers can retrieve personal belongings by contacting our office to schedule a pickup. All property is securely stored and returned in accordance with state regulations.

What do I need to bring to my appointment?

Bring a valid photo ID, exact cash, Zelle, CashApp, or Venmo, and keys for vehicle redemption.

Can someone else pick up my personal items for me?

Yes, but they must be authorized by you/ lienholder in writing and bring valid identification.

Can I get my car back from Onsite Recovery?

No. We do not release vehicles directly to owners. Please contact your lender to discuss reinstatement or payoff.

How do I redeem my vehicle?

You will need to contact your lender to discuss reinstatement or a payoff.

What forms of payment do you accept?

Cash in the exact amount due, Zelle, CashApp or Venmo.

What are the redemption hours?

Redemption hours are Monday through Friday from 9:00 am to 3:30 pm.

Asset Recovery Near Me

Who We Serve

Texas Residents

Banks & Credit Unions

Auto Dealerships

Finance Companies & Lenders

Fleet Management Companies

Private Lenders & Asset Holders

Service Areas

Serving Central Texas & Surrounding Areas

Onsite Recovery LLC provides fast and reliable repossession services throughout Central Texas, including:

San Antonio

New Braunfels

Seguin

Floresville

Pleasanton

Jourdanton

Buda

Kyle

Austin

Georgetown

Pflugerville

Request a Recovery or Get in Touch

📞 Contact Us Today

When time matters, you need a recovery partner that responds fast. Whether you’re submitting a new recovery order or need immediate assistance, the team at Onsite Recovery LLC is ready to help.

Onsite Recovery LLC

9821 Kriewald Rd

San Antonio, TX 78245-9562

CUSTOMER CARE

© Copyright 2026 - Onsite Recovery LLC - All Rights Reserved.